Break the rules – keeping your client in mind
Dadhimukah at once went to Madhuvana (the grove where the monkeys were rejoicing) and relayed the orders of Sugreeva to Anganda, Hanuman and Jambhavan. Upon realising that any delay in meeting Sugreeva, Rama and Lakshmana, will only increase their anxiety, Angada did an exceptional thing. He sought the permission of his army to take leave of them and depart from the celebrations. The monkeys impressed by the humility of their leader, gladly conceded. The leaders sprung to the sky towards the capital Kishkintha. They landed and saluted the trio (Sugreeva, Rama and Lakshmana) and “Saw I, Seetha” boomed Hanuman.
It is to be noted how Hanuman delivered the message. The phrase “Drushta Maya Sita” literally translates to “Saw I, Seetha”. Though this is grammatically out of norm, there is a reason why Hanuman spoke like this. Had he started the sentence with “Sita…” the ensuing gap of a few seconds will be filled with anxiety for Rama. Instead he mitigated the anxiety by telling that in this way. By doing this the beloved Hanuman has shown us how people act or speak when they wear their client’s shoes.
This reminds us that all the processes, rules, frameworks are in place only to make sure that we satisfy our internal and external clients. But we should not become rigidly bound within the contours of these rules. We should, if needed break the rules but keeping the best interests of our clients in our minds. Also every deviation is a lesson or opportunity to update our rules and processes. Only this agility will ensure client delight.
Having communicated the gist of his visit briefly (using pyramid principle) Hanuman proceeded to answer Rama’s queries. He narrated the details of his meeting with Sita and handed over the crest jewel given as a proof and souvenir. He also conveyed the plea of Sita to Rama that he has to invade Lanka within a month to defeat Ravana.
Thus our hero Hanuman brought solace to Rama and Sita. He ended their agony and made them act. Through his persistence and wisdom, Hanuman achieved the seemingly impossible, thus becoming an inspiration for all of us to pursue challenging goals. This ‘series of adventures’ of our hero, in what is considered the most beautiful part of Ramayana comes to an end here. Though he goes on to accomplish a lot more, we can take a logical break here as we have enough food for our thought. Let these great men continue to inspire.
Though this the last post in the series don’t hesitate to mail your views and comments to firstname.lastname@example.org. This will help if & when I start the series. If you want to catch up on what happened before this, read the penultimate post (Lesson #9) here: https://www.linkedin.com/pulse/10-management-lessons-from-ramayana-lesson-9-madan-panathula?trk=mp-author-card
Published by: KNOLSKAPE in Blog