Kotak Life Insurance (KLI) Limited is a leading Life Insurance company, headquartered in Mumbai, catering to over 15 million customers across India. To service its large customer base, the organization relies greatly on its TIED agency channel, comprising a hierarchy of Branch Managers, Assistance Branch Managers, and Frontline Managers.
With 10-15 years of experience, predominantly in selling Life Insurance and Team Management, the branch managers had developed an expert mindset over the years, limiting them from accepting that there was still scope for improvement. As the aspirations of the organization grew, Branch Managers within the organization were required to strengthen their leadership capabilities to ensure that their branches met their goals.
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