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PNB Housing Finance Limited empowers their Branch Heads to lead effectively with KNOLSKAPE

The solution was designed with the intent of developing leaders and an experiential learning culture within the organization


PNB Housing Finance Limited (PNBHFL) is the fastest growing Housing Finance Company in India. Headquartered in New Delhi, the organization is present in 47 cities with over 100 customer touchpoint locations across India. The Company underwent a business process re-engineering (BPR) in 2011, and since, has witnessed a 60% Compound Annual Growth Rate in the following years. The revamped business model has transformed the company into a contemporary customer-oriented organization with brand new positioning. In line with this transformation and company’s core value of ‘People First’, Learning and Development has aligned its efforts to leverage best in class employee development solutions aiming to strengthen its employee capabilities to spearhead organization’s growth and achieve business goals.


To support the organization’s expansion and growth plans, it was required to enable hi-potential employees to take up next level roles as Branch Heads with higher responsibilities and lead business in new geographies.

Being primarily sales driven organization and comprising of individual contributors in frontline sales, who had been stalwarts at achieving results, it was pertinent to build their leadership capabilities. People and internal & external stakeholder management skills therefore, became a key focus area.

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