Digital is impacting the banking industry at its core, and most players are in various stages of defining the response to this disruption. The client is one of India’s largest private sector banks. Headquartered in Mumbai, the organization has a network of more than 1300 branches across 689 locations and a workforce of over 46,000 employees. The client offers a variety of financial services and banking products for both retail and corporate through diverse channels.
The client’s executive leadership discovered a level of resistance to change among the senior leadership team and a fear of the unknown. Accordingly, they identified the need, to enhance the digital intelligence of its senior team, to help them be better equipped to create appropriate strategies. The bank needed to partner with a digital thought leader that could provide innovative and robust solutions for digital capability development.
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